Policies
Bow to Stern Rentals — Policies
These policies apply to all reservations unless otherwise stated in writing. They are business-drafted operating policies, not a substitute for attorney review — final cancellation, refund, damage, and dispute-resolution terms should be confirmed by counsel and the company's insurer before launch.
1. Cancellation Policy
Effective Date: September 1, 2026
At Bow to Stern Rentals, we understand that plans can change. Because our rental equipment, vessels, vehicles, staff, and time slots are reserved specifically for each customer, the following cancellation policy applies to all reservations unless otherwise stated in writing.
Customer Cancellations
More than 72 hours before the scheduled rental: Customers may cancel or reschedule their reservation. Any refund will be returned to the original payment method, less any stated non-refundable booking, processing, administrative, or third-party fees.
Between 24 and 72 hours before the scheduled rental: Payments are generally non-refundable. At Bow to Stern Rentals' discretion, the customer may receive a rental credit or be permitted to reschedule the reservation.
Less than 24 hours before the scheduled rental: Reservations are non-refundable and generally cannot be rescheduled.
No-Shows: Customers who fail to arrive for their reservation without prior notice will forfeit all payments associated with the reservation.
Late Arrivals
Rental periods are based upon the time reserved, not the customer's arrival time.
A late arrival does not automatically extend the scheduled return time. Additional time may be provided only when availability permits and may result in additional charges.
Required Documents
Failure to provide required identification, boating-safety documentation, signed agreements, payment authorization, security deposit, or other required documents before the rental may be treated as a customer cancellation or no-show.
Group and Special Event Reservations
Yachts, party buses, large group rentals, holiday bookings, special events, and custom packages may have separate cancellation requirements disclosed during booking or within the rental agreement.
2. Weather Policy
Bow to Stern Rentals places the safety of our customers, employees, captains, guides, and equipment first. South Florida weather can change quickly. Rain alone does not necessarily constitute unsafe operating conditions or require cancellation.
Unsafe Weather
Bow to Stern Rentals may delay, relocate, reschedule, shorten, or cancel a water-based rental when conditions are determined to be unsafe. Conditions may include:
- • Severe thunderstorms
- • Lightning
- • Tropical storms or hurricanes
- • Dangerous winds
- • Unsafe marine conditions
- • Government-issued marine warnings
- • Unsafe visibility
- • Other conditions that Bow to Stern Rentals, the vessel captain, or authorized personnel reasonably determine make operation unsafe
Weather Determinations
Customers should not assume their reservation is canceled based solely upon a weather forecast. Bow to Stern Rentals will determine whether company-operated equipment can safely operate.
For captained vessels, the captain has final authority regarding safe operation of the vessel.
Weather Cancellation by Bow to Stern
If Bow to Stern Rentals determines that the rental cannot safely operate because of weather, the customer will generally be offered:
- • Rescheduling to another available date or time;
- • A rental credit; or
- • A refund when Bow to Stern Rentals cancels the reservation entirely and cannot reasonably provide the booked service.
Customer Choice Not to Participate
If Bow to Stern Rentals determines conditions are safe for operation but the customer chooses not to participate because of weather preferences, the standard Cancellation Policy applies.
Interrupted Rentals
If severe or unsafe weather develops after a rental begins, customers must follow instructions from Bow to Stern Rentals personnel immediately.
Credits, rescheduling, or refunds for significantly interrupted rentals will be determined based upon the circumstances, amount of rental time completed, and type of reservation.
3. Refund Policy
Refund eligibility depends upon the reason for cancellation and the terms applicable to the reservation.
Eligible Refunds
A customer may qualify for a full or partial refund when:
- • Bow to Stern Rentals cancels a reservation and cannot provide a reasonable alternative;
- • Equipment becomes unavailable due to a mechanical or operational issue before the rental;
- • Unsafe conditions prevent the rental from occurring as described in our Weather Policy; or
- • Bow to Stern Rentals otherwise authorizes a refund.
Non-Refundable Situations
Refunds generally will not be issued for:
- • No-shows;
- • Late arrivals;
- • Early voluntary returns;
- • Customer failure to bring required identification or documentation;
- • Customer failure to satisfy boating-safety requirements;
- • Customers determined to be impaired or otherwise unable to operate equipment safely;
- • Removal from a rental for unsafe, reckless, illegal, abusive, or prohibited conduct;
- • Unused rental time caused by the customer;
- • Customer cancellations outside the applicable cancellation window.
Processing Fees
Payment processing, booking, convenience, administrative, or third-party fees may be non-refundable where disclosed at checkout and permitted by applicable law.
Refund Processing
Approved refunds will generally be returned to the original payment method.
Once Bow to Stern Rentals processes a refund, the customer's financial institution controls when the funds appear in the customer's account.
4. Damage Policy
Customers are responsible for treating all Bow to Stern Rentals property with reasonable care and following all operating and safety instructions. This includes jet skis/PWCs, vessels, vehicles, trailers, equipment, accessories, safety equipment, electronics, furnishings, and other rented property.
Pre-Rental Inspection
Bow to Stern Rentals may photograph, video, document, and inspect rental equipment before and after each rental.
Customers should report any existing damage before accepting the rental.
Customer Responsibility
The renter may be financially responsible, to the extent permitted by applicable law and the applicable rental agreement, for damage or loss resulting from causes including:
- • Collision;
- • Grounding;
- • Improper docking;
- • Reckless operation;
- • Operating outside authorized areas;
- • Ignoring safety or operating instructions;
- • Unauthorized operators;
- • Lost equipment or accessories;
- • Negligence or misuse;
- • Interior damage;
- • Excessive cleaning;
- • Smoking where prohibited;
- • Damage caused by prohibited activities.
Security Deposit / Authorization
Bow to Stern Rentals may require a security deposit or payment-card authorization before releasing rental property.
The amount may vary depending upon the rental.
The existence of a security deposit does not necessarily limit the renter's potential responsibility to the amount of the deposit.
Damage Assessment
When damage occurs, Bow to Stern Rentals may document and assess:
Repair or replacement costs + towing/recovery + transportation + cleaning + applicable administrative costs + other recoverable losses permitted by the rental agreement and applicable law.
Any claim for loss-of-use or other consequential amounts will be handled only as permitted by the applicable agreement and law.
Accidents
All accidents, collisions, injuries, groundings, breakdowns, or property damage must be reported to Bow to Stern Rentals immediately.
Customers must not leave the scene of an accident when doing so would violate applicable law.
5. Privacy Policy
Effective Date: September 1, 2026
Bow to Stern Rentals respects your privacy and is committed to appropriately protecting personal information collected through our website, booking system, communications, and rental operations.
Information We May Collect
Depending upon the service requested, we may collect:
- • Name
- • Email address
- • Telephone number
- • Billing information
- • Reservation information
- • Date of birth
- • Address
- • Emergency contact information
- • Government-issued identification information
- • Boating-safety certificate information
- • Uploaded documentation
- • Signed rental agreements and waivers
- • Electronic signatures
- • Payment transaction information
- • Rental history
- • Communications with our company
- • Device, browser, and website usage information
- • Photographs or inspection documentation associated with rental equipment
How We Use Information
Information may be used to:
- • Process reservations;
- • Verify customer eligibility;
- • Process payments and deposits;
- • Generate rental agreements;
- • Obtain electronic signatures;
- • Communicate booking information;
- • Send confirmations and reminders;
- • Provide customer support;
- • Maintain rental and safety records;
- • Prevent fraud;
- • Protect Bow to Stern Rentals and its customers;
- • Meet applicable legal and regulatory obligations.
Payments
Payments may be processed through third-party payment processors.
Bow to Stern Rentals should configure its systems so that sensitive payment-card information is handled through compliant payment providers rather than unnecessarily storing full card information itself.
Service Providers
We may share information with service providers where reasonably necessary to operate our business, including payment processors, electronic-signature providers, hosting providers, communication platforms, booking systems, insurance providers, professional advisers, and other operational vendors.
We do not sell personal information merely for unrelated third-party marketing purposes.
Legal Requirements
Information may be preserved or disclosed when reasonably necessary to comply with applicable law, legal process, regulatory requirements, insurance requirements, investigate fraud or safety incidents, or protect legal rights.
Data Security
Bow to Stern Rentals uses reasonable administrative, technical, and organizational safeguards designed to protect customer information.
No internet-connected system can guarantee absolute security.
Data Retention
Records will be maintained for the period reasonably necessary for business, safety, accounting, insurance, contractual, and legal requirements.
Privacy Requests
Customers may contact Bow to Stern Rentals regarding applicable requests to access, correct, or delete personal information.
Privacy Contact:
Bow to Stern Rentals
[Business address to be added]
6. Terms of Use
Effective Date: September 1, 2026
These Terms of Use govern access to the Bow to Stern Rentals website, booking platform, and associated online services.
By using our website or completing a reservation, you agree to these Terms, our Privacy Policy, applicable rental agreements, waivers, and policies presented during checkout.
Reservations
Reservations are subject to:
- • Availability;
- • Payment authorization;
- • Customer eligibility;
- • Required documentation;
- • Execution of applicable rental agreements;
- • Applicable age requirements;
- • Applicable boating-safety requirements;
- • Security-deposit requirements; and
- • Final acceptance by Bow to Stern Rentals.
An online payment or automated confirmation does not authorize a customer to operate equipment if mandatory eligibility or safety requirements have not been satisfied.
Pricing
Prices may vary according to equipment, duration, demand, holidays, location, add-ons, fuel arrangements, staffing, captains, delivery, taxes, fees, and other booking requirements.
The price displayed during final checkout governs the reservation unless an obvious pricing or technical error has occurred.
Rental Agreements
Certain services require customers and/or operators to execute additional agreements and waivers.
Where an individual rental agreement conflicts with general website terms regarding the specific rental, the applicable rental agreement will govern to the extent permitted by law.
Safety
Customers must follow all applicable laws and Bow to Stern Rentals safety instructions.
Bow to Stern Rentals may refuse or terminate service where reasonably necessary for safety, legal compliance, suspected impairment, abusive conduct, reckless behavior, or violation of rental terms.
Alcohol and Controlled Substances
No person may operate a jet ski, boat, vehicle, or other equipment while impaired by alcohol, cannabis, illegal drugs, or medication that makes safe operation inadvisable.
Intellectual Property
Bow to Stern Rentals' logos, website design, photographs owned by the company, graphics, branding, text, and other proprietary materials may not be copied, reproduced, distributed, or commercially used without authorization except as permitted by law.
Website Availability
We do not guarantee uninterrupted availability of the website or booking platform.
Technical failures do not automatically create or guarantee a reservation.
Governing Law
These Terms will be governed by applicable Florida and federal law, subject to any different provisions contained in an applicable rental agreement.
Any venue, arbitration, waiver-of-jury-trial, or other dispute-resolution provisions should be stated specifically in the final attorney-approved rental agreement rather than assumed from these general website terms.
7. Accessibility Statement
Bow to Stern Rentals is committed to providing a website and booking experience that is accessible to the broadest reasonable audience, including people with disabilities.
We aim to improve accessibility using recognized web-accessibility practices, including appropriate:
- • Keyboard navigation;
- • Text contrast;
- • Alternative text for meaningful images;
- • Form labels;
- • Heading structure;
- • Accessible buttons and links;
- • Screen-reader compatibility; and
- • Responsive layouts.
We strive to improve our digital experience with reference to the Web Content Accessibility Guidelines (WCAG).
Accessibility is an ongoing effort, and some third-party services integrated into our website may have accessibility features controlled by their respective providers.
Need Assistance?
If you experience difficulty accessing information, making a reservation, reviewing a policy, or using another part of the Bow to Stern Rentals website, please contact us.
Accessibility Assistance:
We will make reasonable efforts to provide the requested information or service through an accessible alternative.